With effective service network, Mechan provides comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, field service, upgrade, service contract and on demand service.

Technical Support

Mechan service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold.

Spare Parts Support

Mechan has enough spare parts inventory for all products for at least 5 years after production is officially stopped.


Mechan provides different levels of training to customers, distributors and service partners including marketing, operation, application and troubleshooting, etc.